TY - CPAPER AU - M. Korenkova TI - COMMUNICATION SKILLS OF THE CUSTOMER SERVICE STAFF T2 - 4th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2017 PY - 2017 SP - 173 EP - 180 DO - 10.5593/sgemsocial2017/15/S05.022 PB - STEF92 Technology ER -