@inproceedings{sgem2017S05022,
  title = {COMMUNICATION SKILLS OF THE CUSTOMER SERVICE STAFF},
  author = {M. Korenkova},
  booktitle = {4th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2017},
  year = {2017},
  pages = {173-180},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2017/15/S05.022}
}