@inproceedings{sgem2019S04025,
  title = {IT SYSTEMS IN CRM AND E - CRM USING IN HOTELS INDUSTRY},
  author = {K. Sambronska and J. Mitrikova},
  booktitle = {6th SWS International Scientific Conference on Social Sciences ISCSS 2019},
  year = {2019},
  pages = {195-202},
  publisher = {STEF92 Technology},
  doi = {10.5593/SWS.ISCSS.2019.2/S04.025}
}