@inproceedings{sgem2020s0427,
  title = {FACTORS THAT INFLUENCE CUSTOMER SATISFACTION IN AUTOMOBILE AREA},
  author = {I. Sitnikov and J. Novacescu},
  booktitle = {7th SWS International Scientific Conference on Social Sciences ISCSS 2020},
  year = {2020},
  pages = {225-234},
  publisher = {STEF92 Technology},
  doi = {10.5593/sws.iscss.2020.7.1/s04.27}
}