@inproceedings{sgem2018S05018,
  title = {COMPARING CUSTOMER JOURNEYS IN THE TRANSPORTATION SERVICE INDUSTRY},
  author = {David Havir and J. Machala},
  booktitle = {5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018},
  year = {2018},
  pages = {141-148},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2018/1.5/S05.018}
}